Responding fast to your visitors will make a better user experience. But is this why do you need live chat for your websites? Or there are other benefits?
Customers want fast responses to their questions. They don’t have time to email or to call… and to wait for answers.
Thanks to live chat, it comes as a fast solution to improve customer experience.
Now, live chat is every important for your websites. It makes your visitors happy to use your services. It is a great option to engage with your customers.
But does live chat increase sales for any business? Is it worth the investment?
Here are some live chat’s benefits:
. Know your visitor
Live chat is the best way to talk to your visitor. It is the best way to interact directly with him, to understand his thoughts, his needs and his desires. It is a human conversation. Where you can strength your customer relationship.
This offers you valuable information to improve your products, your services and your marketing strategy over and over.
. Get more engagements over time
Live chat lets you to engage more with customers. By answering theirs questions, you turn them into leads. Which offers you a great position to grow your business faster.
. Create a unique customer relationships
By connecting and answering your visitors’ questions, you build a trusted relationships with them. It is a very personal relationships, because it is a person to a person. And this means much for your customers. It means that you treat them like a family. You care about them not only about their money.
This relationship is the key.
This relation lets your customers to like, share and buy your products or services. But the best is your customers will advertise your brand and get you more leads over and over.
So this relationship lets more than 60% of customers to return to website that use live chat. It is a great percentage if you want to grow your business.
. Offer fast online customer service
In marketing, fast services mean more leads and sales. And customers want simple and fast services. That why ‘s 45% of customers have made a purchase after a live chat with a real person to reply to their objections.
Fast service = Happy customer
Why not, live chat is a fast service to turn your visitors into loyal buyers. This live chat helps you to answer visitors’ objections faster than other channels such as phone or email or form.
In one word, fast services generate more revenue.
. Save time and money
Live chat can save you much money. As chat is not like phone; one representative can handle multiple chat requests easily.
Also, it can save time for both you and your customer. Chat takes one 30 seconds or less. That’s why 80% of customers prefer live chat to other channels.
. Does live chat increase sales?
Yes, it does. Because the representative is a professional sales person. His work is to turn visitors into loyal buyers. More, he can do up sell and down sell. Which increase more your revenue.
As i mention in this post, 45% customers have made a purchase after a live chat’s conversation. Which is great benefit for any business to consider.
Sure, you can increase your business without live chat. But imagine the profit, you will make by using this profitable tools in your websites.
Live chat will help you to stay competitive. Many competitive companies now use it to improve sales and to grow faster. And you should have a live chat too.
Well, the competition is huge. But you should profit from any change in the market. And you should have a communication tool for your business, if you want to grow a competitive and successful business.
. Offer a better customer experience
As you respond quickly to your customer, you improve customer satisfaction rates. Which mean happy customer and more sales.
For customer, quick responses mean good services and trusted website.
So, both of you are happy to build strong relationships for more cooperation.
Now, how can you set up a live chat?
Fortunately, there are many live chat platforms and many ChatBots to use.
But any of these tools depend on your goals and your budget.
Live chat is a profitable tool to grow any business. If you want to interact with your visitors and to increase your revenue, use it.
No matter what is your business, Live chat can:
- Increase your sales and revenue.
- Grow your business faster.
- Build a strong customer relationships.
- Respond fast to your visitors.
- Make your customers happy.
Now, you know why do you need live chat for your websites? Simply, it’s the best tool to improve your business over time.
Have you ever used a live chat in your websites? does live chat increase your sales?
Please let me know your opinion about this article. Leave a comment below.
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